Shipping & Returns
How your order reaches you, and how to return it if it isn't right.
Shipping
Orders placed before 2pm (ET) on a business day are dispatched the same day. Orders placed after that, or at weekends and on public holidays, are dispatched the next business day.
- US standard: 3–5 business days from dispatch. Complimentary on every US order, with no minimum — there is no shipping charge at checkout.
- Outside the US: we don't ship internationally yet. Orders can only be placed with a US delivery address.
Once dispatched, you'll receive an email with a tracking link. Delivery estimates are indicative and begin from the point of dispatch, not the point of order.
Returns
We want you to love your ritual. If you don't, you may return unopened products within 30 days of delivery for a full refund of the purchase price.
For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are faulty or were damaged in transit. This does not affect your statutory rights.
Damaged or faulty items
If your order arrives damaged, faulty, or incorrect, contact us within 14 days of delivery and we'll arrange a replacement or a full refund — including any return shipping costs. Please include your order number and a photograph where possible.
How to start a return
- Email support@refinedskn.com with your order number and the item(s) you wish to return.
- Our care team will confirm your return and provide the return address.
- Post the item back to us in its original packaging. Return shipping is the customer's responsibility unless the item is faulty or was sent in error.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. We'll email you when your refund has been processed. The time it then takes to appear on your statement depends on your bank or card issuer.
Questions?
Visit our FAQ or contact our care team— we're happy to help.