Frequently asked
The questions we hear most, answered plainly. Can't find what you need? Contact our care team.
Orders & shipping
How long will my order take to arrive?
Orders placed before 2pm (ET) on a business day are dispatched the same day. US delivery typically takes 3–5 business days from dispatch.
Do you offer free shipping?
Yes — standard shipping is complimentary on every US order, with no minimum. There is no shipping charge at checkout.
Do you ship internationally?
Not yet — we currently ship within the United States only. International delivery is something we’re working towards.
How do I track my order?
Once your order is dispatched you'll receive an email with a tracking link. If you haven't received it within three business days, contact us and we'll look into it.
Returns & refunds
What is your return policy?
We accept returns of unopened products within 30 days of delivery for a full refund. If a product arrives damaged or faulty, we'll replace it or refund you in full. Full details are on our Shipping & Returns page.
How do I start a return?
Email support@refinedskn.com with your order number and the item you'd like to return, and our care team will guide you through the process.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.
Products & ingredients
Are your products cruelty-free?
Yes. We never test on animals, and we don't work with suppliers who do.
Are the formulas suitable for sensitive skin?
Every formula is built barrier-first and fragrance is only included where it earns its place. We publish a full ingredient rationale for each product, but if you have a known allergy or a skin condition, please review the ingredient list and consult a professional before use.
How should I store my products?
Keep products out of direct sunlight and extreme heat. Most formulas are best used within twelve months of opening.