Privacy Policy
This Privacy Policy explains how Refined Skincare (“Refined”, “we”, “us”) collects, uses, and protects your personal information when you visit refinedskn.com or place an order with us. We are the data controller responsible for your personal data.
Information we collect
- Information you provide: name, email address, shipping and billing address, phone number, and order details when you make a purchase or contact us.
- Payment information: card payments are processed securely by our payment provider. We do not store full card numbers on our systems.
- Membership: if you join The Atelier, your membership is held by our payment partner and is keyed to your email address. We do not keep our own copy of it — when you visit your account, we ask them. What we hold is a signed sign-in cookie containing your email address, which is how the site recognises you at checkout so your member price applies.
- Information collected automatically: device and browser information, IP address, and usage data gathered through cookies and similar technologies.
How we use your information
- To process and deliver your orders and handle returns.
- To respond to your enquiries and provide customer care.
- To send marketing communications where you have consented — you can unsubscribe at any time.
- To protect against fraud and to comply with our legal obligations.
- To improve our website, products, and services.
Legal bases for processing
We process your data to perform our contract with you (fulfilling orders), where we have your consent (marketing), where we have a legitimate interest (improving our service and preventing fraud), and where we are required to by law.
Sharing your information
We share personal data only with service providers who help us run our business — such as payment processors, shipping carriers, and email providers — and only to the extent needed to perform their service. We never sell your personal information. We may disclose information where required by law.
Cookies
We use cookies to keep your basket working, remember your preferences, and understand how our site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described here, including to satisfy legal, accounting, or reporting requirements.
Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us at support@refinedskn.com.
Security
We use appropriate technical and organisational measures to protect your personal data. No method of transmission over the internet is completely secure, but we work to safeguard your information.
Two specifics worth stating plainly. Your card details are entered into our payment partner's secure fields and encrypted in your browser — they never reach our servers, so there is no full card number here to lose. And your sign-in cookie is signed, restricted to this site, and unreadable to scripts running in your browser; it carries only your email address and an expiry, and it cannot be edited into somebody else's account.
Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the most recent revision.
Contact
Questions about this policy or your data? Email support@refinedskn.com or use our contact page.